# Customer Review Insights — First Coast Roofing Company Generated 2026-06-01 from 196 verified reviews (2024-02-08 – 2026-05-29). ## Summary First Coast Roofing Company in Jacksonville, FL has accumulated 196 customer reviews spanning from February 8, 2024, through May 29, 2026, with an overall sentiment score of 0.94. Every review in the dataset registered as positive, with zero neutral or negative responses recorded across the full review period. All ten measured service aspects received 100% positive ratings from customers who mentioned them. Professionalism and conduct was the most frequently cited aspect, appearing in 139 reviews at 100% positive. Communication and updates followed with 79 mentions, also at 100% positive. Technical knowledge and expertise was noted in 54 reviews, pricing and value in 41, punctuality in 36, responsiveness and speed in 35, scheduling ease in 29, courtesy and friendliness in 28, problem resolution in 26, and cleanliness and tidiness in 16 — each scoring 100% positive. Among named staff members, Nathan was mentioned in 64 reviews with a perfect average rating of 5.0, making him the most frequently cited individual. Will appeared in 48 reviews, also averaging 5.0, and Katie was referenced in 4 reviews at 5.0. On the service side, general roofing work led with 40 mentions at 100% positive, followed by roof replacement at 31 mentions, roof repair at 29, roof inspection at 17, and roof installation at 12, all at 100% positive. Thematically, customer experience was the most discussed topic, appearing in 80 reviews at 100% positive. Roofing work quality was raised in 53 reviews, roof replacement in 44, professionalism and integrity in 37, and roof repair in 36 — all fully positive. Additional topics included crew and staff performance (27 reviews), pricing and value (25 reviews), responsiveness and communication (24 reviews), roof inspection and assessment (24 reviews), timeliness and scheduling (16 reviews), cleanup and site care (9 reviews), insurance claim assistance (8 reviews), and project management (6 reviews), with every topic registering 100% positive sentiment. Review volume has remained stable over the observation period with no notable upward or downward trend. No negative patterns emerged in any aspect, service category, or topic within the available data. ## Overall Sentiment - Positive: 100% - Neutral: 0% - Negative: 0% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 139 of 196 reviews (70.9%) - Positive: 100% (139 of 139) - Top phrases: "Very professional", "did a great job", "very easy to work with" ### Communication & Updates - Mentions: 79 of 196 reviews (40.3%) - Positive: 100% (79 of 79) - Top phrases: "Great communication", "Very honest", "communicated very well" ### Technical Knowledge & Expertise - Mentions: 54 of 196 reviews (27.6%) - Positive: 100% (54 of 54) - Top phrases: "quality work", "very thorough", "Great detail!" ### Pricing & Value - Mentions: 41 of 196 reviews (20.9%) - Positive: 100% (41 of 41) - Top phrases: "on budget", "Fair price", "affordable" ### Punctuality & On-Time Service - Mentions: 36 of 196 reviews (18.4%) - Positive: 100% (36 of 36) - Top phrases: "prompt", "on time", "Came on time" ### Responsiveness & Speed - Mentions: 35 of 196 reviews (17.9%) - Positive: 100% (35 of 35) - Top phrases: "quick to respond", "great response time", "reliable, responsive" ### Scheduling & Booking Ease - Mentions: 29 of 196 reviews (14.8%) - Positive: 100% (29 of 29) - Top phrases: "In and out in 2 days", "met the short timeline", "He scheduled us quickly" ### Courtesy & Friendliness - Mentions: 28 of 196 reviews (14.3%) - Positive: 100% (28 of 28) - Top phrases: "friendly", "A super nice guy!", "such a friendly guy" ### Problem Resolution & Effectiveness - Mentions: 26 of 196 reviews (13.3%) - Positive: 100% (26 of 26) - Top phrases: "turns a bad situation into good", "quickly helped fix our roof issues", "Roof looks good as new. Great work!" ### Cleanliness & Tidiness - Mentions: 16 of 196 reviews (8.2%) - Positive: 100% (16 of 16) - Top phrases: "Cleaned up well", "Clean! Not 1960s", "they left everything clean" ## Top Employees ### Nathan - Mentioned in 64 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Will - Mentioned in 48 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Katie - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Roofing - Mentioned in 40 reviews - Sentiment: 100% positive ### Roof Replacement - Mentioned in 31 reviews - Sentiment: 100% positive ### Roof Repair - Mentioned in 29 reviews - Sentiment: 100% positive ### Roof Inspection - Mentioned in 17 reviews - Sentiment: 100% positive ### Roof Installation - Mentioned in 12 reviews - Sentiment: 100% positive ### Roofing Installation - Mentioned in 9 reviews - Sentiment: 100% positive ### Roof Leak Repair - Mentioned in 6 reviews - Sentiment: 100% positive ### Insurance Claim Assistance - Mentioned in 5 reviews - Sentiment: 100% positive ### Roofing Service - Mentioned in 4 reviews - Sentiment: 100% positive ### Roofing Consultation - Mentioned in 4 reviews - Sentiment: 100% positive ### Full Roof Replacement - Mentioned in 3 reviews - Sentiment: 100% positive ### Insurance Claim Roofing - Mentioned in 3 reviews - Sentiment: 100% positive ### Roof Patching - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Shingle Roofing - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Permit - Mentioned in 2 reviews - Sentiment: 100% positive ### Drone Roof Inspection - Mentioned in 2 reviews - Sentiment: 100% positive ### Leak Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roof Tune Up - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Customer Experience - Customer Experience mentioned in 80 of 196 reviews (40.8%) - 100% of Customer Experience reviews are 4 or 5 stars - Average rating in Customer Experience reviews: 5★ ### Roofing Work Quality - Roofing Work Quality mentioned in 53 of 196 reviews (27%) - 100% of Roofing Work Quality reviews are 4 or 5 stars - Average rating in Roofing Work Quality reviews: 5★ ### Roof Replacement - Roof Replacement mentioned in 44 of 196 reviews (22.4%) - 100% of Roof Replacement reviews are 4 or 5 stars - Average rating in Roof Replacement reviews: 5★ ### Professionalism & Integrity - Professionalism & Integrity mentioned in 37 of 196 reviews (18.9%) - 100% of Professionalism & Integrity reviews are 4 or 5 stars - Average rating in Professionalism & Integrity reviews: 5★ ### Roof Repair - Roof Repair mentioned in 36 of 196 reviews (18.4%) - 100% of Roof Repair reviews are 4 or 5 stars - Average rating in Roof Repair reviews: 5★ ### Crew & Staff Performance - Crew & Staff Performance mentioned in 27 of 196 reviews (13.8%) - 100% of Crew & Staff Performance reviews are 4 or 5 stars - Average rating in Crew & Staff Performance reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 25 of 196 reviews (12.8%) - 100% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 5★ ### Responsiveness & Communication - Responsiveness & Communication mentioned in 24 of 196 reviews (12.2%) - 100% of Responsiveness & Communication reviews are 4 or 5 stars - Average rating in Responsiveness & Communication reviews: 5★ ### Roof Inspection & Assessment - Roof Inspection & Assessment mentioned in 24 of 196 reviews (12.2%) - 100% of Roof Inspection & Assessment reviews are 4 or 5 stars - Average rating in Roof Inspection & Assessment reviews: 5★ ### Timeliness & Scheduling - Timeliness & Scheduling mentioned in 16 of 196 reviews (8.2%) - 100% of Timeliness & Scheduling reviews are 4 or 5 stars - Average rating in Timeliness & Scheduling reviews: 5★ ### Cleanup & Site Care - Cleanup & Site Care mentioned in 9 of 196 reviews (4.6%) - 100% of Cleanup & Site Care reviews are 4 or 5 stars - Average rating in Cleanup & Site Care reviews: 5★ ### Insurance Claim Assistance - Insurance Claim Assistance mentioned in 8 of 196 reviews (4.1%) - 100% of Insurance Claim Assistance reviews are 4 or 5 stars - Average rating in Insurance Claim Assistance reviews: 5★ ### Project Management - Project Management mentioned in 6 of 196 reviews (3.1%) - 100% of Project Management reviews are 4 or 5 stars - Average rating in Project Management reviews: 5★ ## FAQ **Q: Is First Coast Roofing Company professional?** A: Based on 139 reviews mentioning professionalism & conduct, 100% report positive experiences. Customers frequently mention "Very professional". **Q: Is First Coast Roofing Company good at communicating with customers?** A: Based on 79 reviews mentioning communication & updates, 100% report positive experiences. Customers frequently mention "Great communication". **Q: Is First Coast Roofing Company knowledgeable and skilled?** A: Based on 54 reviews mentioning technical knowledge & expertise, 100% report positive experiences. Customers frequently mention "quality work". **Q: Is First Coast Roofing Company affordable and fairly priced?** A: Based on 41 reviews mentioning pricing & value, 100% report positive experiences. Customers frequently mention "on budget". **Q: Is First Coast Roofing Company on time for appointments?** A: Based on 36 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention "prompt". **Q: Is First Coast Roofing Company responsive and quick?** A: Based on 35 reviews mentioning responsiveness & speed, 100% report positive experiences. Customers frequently mention "quick to respond". **Q: Is First Coast Roofing Company easy to schedule with?** A: Based on 29 reviews mentioning scheduling & booking ease, 100% report positive experiences. Customers frequently mention "In and out in 2 days". **Q: Is First Coast Roofing Company courteous and friendly?** A: Based on 28 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention "friendly". **Q: Is First Coast Roofing Company effective at solving problems?** A: Based on 26 reviews mentioning problem resolution & effectiveness, 100% report positive experiences. Customers frequently mention "turns a bad situation into good". **Q: Is First Coast Roofing Company clean and tidy?** A: Based on 16 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention "Cleaned up well". **Q: Does First Coast Roofing Company handle customer experience?** A: Customer Experience appears in 80 of 196 reviews, 100% of them positive. **Q: Does First Coast Roofing Company handle roofing work quality?** A: Roofing Work Quality appears in 53 of 196 reviews, 100% of them positive. **Q: Does First Coast Roofing Company handle roof replacement?** A: Roof Replacement appears in 44 of 196 reviews, 100% of them positive. **Q: Does First Coast Roofing Company handle professionalism & integrity?** A: Professionalism & Integrity appears in 37 of 196 reviews, 100% of them positive. **Q: Does First Coast Roofing Company handle roof repair?** A: Roof Repair appears in 36 of 196 reviews, 100% of them positive.