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First Coast Roofing Company

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Topic

Insurance Claim Assistance

100% positive

Across 196 reviews of First Coast Roofing Company in Jacksonville, FL, insurance claim assistance appears in 8 reviews (100% positive), from 2024-02-08 through 2026-05-29.


Key findings

  • Insurance Claim Assistance mentioned in 8 of 196 reviews (4.1%)

  • 100% of Insurance Claim Assistance reviews are 4 or 5 stars

  • Average rating in Insurance Claim Assistance reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    88%7 mentions
  • Communication & Updates

    88%7 mentions
  • Problem Resolution & Effectiveness

    38%3 mentions
  • Responsiveness & Speed

    38%3 mentions
  • Technical Knowledge & Expertise

    38%3 mentions
  • Scheduling & Booking Ease

    38%3 mentions

Reviews mentioning insurance claim assistance

December 10, 2025

Bruce crook

I recently had a roofing issue and it only took one phone call and they helped solve a problem with my insurance company.

Response from owner

Thank you, Bruce! It was great meeting you. Please let me know if you ever need anything in the future. -Nathan

December 29, 2025

October 22, 2025

Elaine Suyat

Nathan Gibson and his crew were very professional, friendly and honest workers. The First Coast Roofing provided fast, efficient and effective service, the Project Manager stayed all day to make sure that everything is properly installed, Nathan checked every corner of the roof, he helped us with our insurance claim, and worked with what our insurance company would pay us. He communicated consistently throughout the project and it was completed ahead of the schedule. I highly recommend First Coast Roofing Company to everyone who needs roofing. Great people and excellent customer service!

Response from owner

Thank you for the five star review, Elaine! I hope you and Rey are enjoying your new roof! - Nathan

November 6, 2025

June 26, 2025

Richard Collins

As a personal lines insurance agent, I’ve seen firsthand what happens when homeowners choose the wrong roofing contractor—and it’s not pretty. That’s why I’m always relieved when my clients work with First Coast Roofing Co. This team is exactly what you want in a roofer: honest, reliable, responsive, and extremely knowledgeable. They don’t cut corners, they communicate clearly, and they stand by their work. Whether it’s a repair or full replacement, they treat every job with integrity—and that makes my job easier too, because it minimizes claims issues down the road. I’ve referred several clients to them and consistently hear nothing but positive feedback. If you’re looking for a roofing company you can trust not just today but years from now, this is the one. Call Will, Nathan, Or Katie and they will treat you right. Highly recommended! —Richard C., Insurance Agency Owner

Response from owner

Wow! Thank you Richard for the trust and for the amazing review. Most importantly, thank you for trusting our knowledge and industry expertise. Likewise, we value you and your business just as much. Thanks again, Richard. Please let us know if you ever need anything in the future!

July 3, 2025

June 5, 2025

Desiree Fiala

Will, thank you! Will is the best! He collaborated with our renters, our insurance, our HOA and our realtor to make getting a new roof seamless. I would strongly recommend First Coast Roofing, their staff is educated and knows good business.

Response from owner

Thank you for the amazing review! I'm glad you had a great experience with Will!

June 18, 2025

May 29, 2025

David Ward

This company was awesome! Will kept me informed every step of the way. The crew was very professional and did an excellent cleaning up afterwards. They came in the day of installation as planned and had the roof completed sooner than quoted. The owner was present to ensure any questions I had were answered. To even saved money on my homeowners insurance with the work they completed! I would highly recommend.

Response from owner

Thank you for the amazing review, David! I hope you're enjoying your new roof. And thanks for the Velo!

June 18, 2025

March 19, 2025

Gene Hastings

If you are on this website reading reviews, you’re likely experiencing the trend in Florida with insurance companies and roofs. Do not pass up an opportunity to meet with Nathan to discuss your roofing. Honest and down to earth business owner. There is a reason for the 5.0 star Google ratings he has. We had a narrow window of time to complete the roof. Nathan and his crew completed it in under two days. Job site was left neat and clean and the roof looks great! Thank you Nathan

Response from owner

Thank you for the very kind words and amazing review, Ed! It was great working with you as well. I'm sure I will see you soon! - Nathan

March 27, 2025

February 8, 2024

Johnathan Myers

Very helpful working with our insurance to get us a new roof. Crew showed up on time and finished work in a day. Would highly recommend them!

Response from owner

Great before and after photos! It was awesome working with the Myers Family. I hope you enjoy your new roof!

February 8, 2024

February 8, 2024

Lori Thomas

Nathan, the owner was wonderful to work with. He was very thorough and worked with our insurance to cover the cost. After our insurance came back too low, he appealed the decision and sent in evidence of the sustained damage along with a detailed report, which resulted in the entire cost being covered by our policy - less our deductible. His crew completely removed the old roof, installed a new roof, cleaned-up and hauled away all the trash in two days!! My roof is perfect. Great work and great service!

Response from owner

Thank you for the great review, Lori! It was great working with you. I hope you're enjoying your new roof!

February 8, 2024