Topic
Insurance Claim Assistance
100% positiveAcross 196 reviews of First Coast Roofing Company in Jacksonville, FL, insurance claim assistance appears in 8 reviews (100% positive), from 2024-02-08 through 2026-05-29.
Key findings
Insurance Claim Assistance mentioned in 8 of 196 reviews (4.1%)
100% of Insurance Claim Assistance reviews are 4 or 5 stars
Average rating in Insurance Claim Assistance reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
88%7 mentionsCommunication & Updates
88%7 mentionsProblem Resolution & Effectiveness
38%3 mentionsResponsiveness & Speed
38%3 mentionsTechnical Knowledge & Expertise
38%3 mentionsScheduling & Booking Ease
38%3 mentions
Reviews mentioning insurance claim assistance
Bruce crook
I recently had a roofing issue and it only took one phone call and they helped solve a problem with my insurance company.
Response from owner
December 29, 2025
Elaine Suyat
Nathan Gibson and his crew were very professional, friendly and honest workers. The First Coast Roofing provided fast, efficient and effective service, the Project Manager stayed all day to make sure that everything is properly installed, Nathan checked every corner of the roof, he helped us with our insurance claim, and worked with what our insurance company would pay us. He communicated consistently throughout the project and it was completed ahead of the schedule. I highly recommend First Coast Roofing Company to everyone who needs roofing. Great people and excellent customer service!
Response from owner
November 6, 2025
Richard Collins
As a personal lines insurance agent, I’ve seen firsthand what happens when homeowners choose the wrong roofing contractor—and it’s not pretty. That’s why I’m always relieved when my clients work with First Coast Roofing Co. This team is exactly what you want in a roofer: honest, reliable, responsive, and extremely knowledgeable. They don’t cut corners, they communicate clearly, and they stand by their work. Whether it’s a repair or full replacement, they treat every job with integrity—and that makes my job easier too, because it minimizes claims issues down the road. I’ve referred several clients to them and consistently hear nothing but positive feedback. If you’re looking for a roofing company you can trust not just today but years from now, this is the one. Call Will, Nathan, Or Katie and they will treat you right. Highly recommended! —Richard C., Insurance Agency Owner
Response from owner
July 3, 2025
Desiree Fiala
Will, thank you! Will is the best! He collaborated with our renters, our insurance, our HOA and our realtor to make getting a new roof seamless. I would strongly recommend First Coast Roofing, their staff is educated and knows good business.
Response from owner
June 18, 2025
David Ward
This company was awesome! Will kept me informed every step of the way. The crew was very professional and did an excellent cleaning up afterwards. They came in the day of installation as planned and had the roof completed sooner than quoted. The owner was present to ensure any questions I had were answered. To even saved money on my homeowners insurance with the work they completed! I would highly recommend.
Response from owner
June 18, 2025
Gene Hastings
If you are on this website reading reviews, you’re likely experiencing the trend in Florida with insurance companies and roofs. Do not pass up an opportunity to meet with Nathan to discuss your roofing. Honest and down to earth business owner. There is a reason for the 5.0 star Google ratings he has. We had a narrow window of time to complete the roof. Nathan and his crew completed it in under two days. Job site was left neat and clean and the roof looks great! Thank you Nathan
Response from owner
March 27, 2025
Johnathan Myers
Very helpful working with our insurance to get us a new roof. Crew showed up on time and finished work in a day. Would highly recommend them!
Response from owner
February 8, 2024
Lori Thomas
Nathan, the owner was wonderful to work with. He was very thorough and worked with our insurance to cover the cost. After our insurance came back too low, he appealed the decision and sent in evidence of the sustained damage along with a detailed report, which resulted in the entire cost being covered by our policy - less our deductible. His crew completely removed the old roof, installed a new roof, cleaned-up and hauled away all the trash in two days!! My roof is perfect. Great work and great service!
Response from owner
February 8, 2024