What customers say about First Coast Roofing Company

First Coast Roofing Company in Jacksonville, FL has accumulated 196 customer reviews spanning from February 8, 2024, through May 29, 2026, with an overall sentiment score of 0.94. Every review in the dataset registered as positive, with zero neutral or negative responses recorded across the full review period. All ten measured service aspects received 100% positive ratings from customers who mentioned them.

Professionalism and conduct was the most frequently cited aspect, appearing in 139 reviews at 100% positive. Communication and updates followed with 79 mentions, also at 100% positive. Technical knowledge and expertise was noted in 54 reviews, pricing and value in 41, punctuality in 36, responsiveness and speed in 35, scheduling ease in 29, courtesy and friendliness in 28, problem resolution in 26, and cleanliness and tidiness in 16 — each scoring 100% positive.

Among named staff members, Nathan was mentioned in 64 reviews with a perfect average rating of 5.0, making him the most frequently cited individual. Will appeared in 48 reviews, also averaging 5.0, and Katie was referenced in 4 reviews at 5.0. On the service side, general roofing work led with 40 mentions at 100% positive, followed by roof replacement at 31 mentions, roof repair at 29, roof inspection at 17, and roof installation at 12, all at 100% positive.

Thematically, customer experience was the most discussed topic, appearing in 80 reviews at 100% positive. Roofing work quality was raised in 53 reviews, roof replacement in 44, professionalism and integrity in 37, and roof repair in 36 — all fully positive. Additional topics included crew and staff performance (27 reviews), pricing and value (25 reviews), responsiveness and communication (24 reviews), roof inspection and assessment (24 reviews), timeliness and scheduling (16 reviews), cleanup and site care (9 reviews), insurance claim assistance (8 reviews), and project management (6 reviews), with every topic registering 100% positive sentiment.

Review volume has remained stable over the observation period with no notable upward or downward trend. No negative patterns emerged in any aspect, service category, or topic within the available data.